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LONG DISTANCE FREQUENTLY ASKED QUESTIONS
Q. How do we offer such low rates?
A. Advent is an Interexchange carrier. We buy our network
in bulk from a large nationwide network provider. We don't
have the high overhead costs and the savings is passed on
to the customer.
Q. What are Local Toll calls?
A. Local toll calls may be referred to as regional toll calls.
Local toll calls are typically the itemized calls that appear
on your local phone bill. Local toll calls span greater distances
than local calls, but fall short of being interstate long
distance calls. These calls may be in your area code or a
different one - across town, or in the next county. Advent
Telecom offers one simple, low 4.9 cents per minute flat rate
for all your long distance and local toll calls, 24 hours
a day, 7 days a week, with no additional monthly fee.
Q. What is the difference between
local toll calling and local service?
A. Selecting Advent Telecom to carry your local toll calls
will not change your local service. You will still have Ameritech/GTE/Verizone
as your basic local carrier. Advent Telecom replaces your
existing long distance carrier. Today, some local telephone
companies provide you with both local toll calling and local
service. Local service includes dial tone service and any
non-toll calls made within your local calling area. Selecting
Advent Telecom to carry your local toll calls will not affect
your local calling area.
Q. How will I know if I'm switched
to Advent?
A. You will receive a welcome letter confirming the switch
Q. Are the rates the same for business
accounts?
A. Yes, except the monthly fee is $3.95/month plus taxes and
regulatory fees. One monthly fee covers all the lines in the
business.
Q. What are the minimum billing
increments?
A. The length of all your calls are measured (and billed)
in 6/6 (6 second minimum then 6 second increments thereafter).
The major carriers bill in 1 minute increments. Example: a
5 second call is billed for only 6 seconds or 1/2 cent, the
major carriers would have billed the call a full minute, about
10 cents. International is 30 second minimum 6 seconds thereafter.
Q. Does Advent offer calling cards?
A. Yes. The rate is $.10 per minute. There is no connection
charge, however there is a $0.50 surcharge when used from
a payphone and a $1.00 surcharge for operator assisted calls.
There is a $.99 set up fee per card.
Q. Does Advent offer Account Codes
(PACs)?
A. Yes. They offer both verified and non-verified Product
Account Codes (PACs).
Q. How long should provisioning
take?
A. Please allow 2 to 4 days for the switch-over to take effect.
Q. Who do we contact for provisioning
issues?
A. Call Customer Support at 1-888-477-8566 0r 586-226-3915
Q. What are the charges for having
a toll free number(s)?
A. $2.49 per month fee
Q. Is there a minimum usage fee?
A. There are NO usage requirements of any kind.
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