LOCAL SERVICE FREQUENTLY ASKED QUESTIONS

Q. Does it cost anything to switch to Advent Telecom?
A. No! There are absolutely no charges of any kind to switch your local service to us.

Q. Do I have to change my current phone number?
A. No! You keep your current telephone number.

Q. Are there any term commitments?
A. No, you may remain with Advent Telecom as long as you wish.

Q. How long does it take to get on the service?
A. Typically, any change needed to be made to an account at the switch level can be completed within 3 to 14 business days after you placed your order. Moves will take at least 5 business days to complete.

Q. How can I tell if my phone number is on the service?
A. You will receive a welcome letter confirming your phone number is active on the service.

Q. How is this service billed?
A. Once your order has been confirmed with Advent you will be invoiced for charges inclusive of your first month's local service. Each month, you will be billed for your Local and Long Distance charges using the method of payment selected at the time of sign up.

Q. What about my White or Yellow Pages listing?
A. Your directory listings will be carried over as is at the time of conversion, including your White and Yellow pages listing.